FREQUENTLY ASKED QUESTIONS

These Q&As below are some of the most frequently asked questions. Some of the answers below also have links which will take you to other pages for more detailed information. If you cannot find your answer here, do not hesitate to contact us.

SHIPPING FAQs

We have a variety of shipping options available, with prices varying based on how quickly you need your order to arrive.

Before completing your order, you'll always be able to select a delivery option and see how much it will cost.

Also, orders of $45 or more are eligible for free shipping.

For additional information on shipping options and cost, please read our Shipping page.

Yes, we ship Worldwide. We are a US based business, and all of our shipments depart for our US warehouses. Keep in mind that when ordering from abroad, there may additional custom taxes to pay, which you (customer) are responsible for.

For additional information on International Shipping, please read our Shipping page.

Once your order is processed and ready to ship, we will email you your tracking number. You can click on that number and it will take you to the carrier's website and will give you an up to date status. You should also receive delivery status update from us.

You can also log in your account, click on your order and track your order from there.

If you're not home when your item is delivered, usually your mailman or shipping carrier should leave the package by your door. It is possible that they also leave a card requesting a re-delivery time or directing you to where you may pick up your order.

PRIVACY & SECURITY FAQs

Yes. Flipcrepes.com is powered by Shopify which is one of the most trusted and secured e-commerce platform in the world. You use 256-bit Secure Sockets Layer (SSL) encryption so your details are secured. You can read more about how we keep the Flipcrepes.com secure on our Online Security page.

Flipcrepes.com will NEVER, EVER sell your personal information to a third party. We only use your information for internal marketing purposes, such as sending you email offers when you sign up for emails or requesting you to submit a review of our products or services through a third-party supplier.

To learn more, please read our complete Terms & Conditions, as well as our Cookie Policy.

Our Privacy Policy is too lengthy to post here, but we have a Privacy policy page that explains how we may use your personal data and what we do to keep it safe. Visit our Privacy page here.

LOYALTY PROGRAM FAQs

Simply create an account to join the program. Once you're registered, you're free to participate in any of the activities we've planned for you to gain points.

After you Created an account, we will email you an "verify you account" email. Make sure to check your junk mail-box in case you do not see it in your main inbox. Click on the "Verify to activate" link and return to Flipcrepes.com Reward Dashboard to see that your action was rewarded. You should see that your $5 Off has been activated and it will be automatically copied to your cart during the check out process however, you can also copy that discount code if you'd like to.

On Flipcrepes.com, there are many ways to earn points first you get an instant 5off just for creating account us complete your profile and rewards automatically on birthday also more participate write reviews or share importantly simply by shopping every dollar spend="1" point learn all about maximize earning our reward page.

To redeem points at check out, first ensure that you are logged in with the same email address used when you created your account with us. Then, go to the Flipcrepes.com Reward Dashboard to see how many points you have accumulated and if you qualify to redeem your discount, gift card or freebies...etc.

Hint: you can hold-on to your points in order to redeem the discount you want when it matters to you.

ORDERING & PAYMENT FAQs

We offer a variety of payment alternatives to accommodate the needs of all online buyers.

You can pay with debit or credit card. Major credit card companies like Visa, MasterCard, and American Express are all accepted.

You can also pay with Apple Pay, PayPal or Amazon Pay.

In some states, we are compelled by law to collect state sales tax. We collect sales tax in areas where we are required by law to do so. Taxes are computed based on the items ordered and the shipping destination.

You will be charged the taxes that appear in your order upon checkout.

You will not be charged tax if your state is exempt. In some states, shipping fees are taxed as well.

If you need to modify or cancel your order, please contact Flipcrêpes Customer Support as soon as possible. If the product has not been shipped yet, we will be able to refund the order.

If your product has already been shipped by the time you contact us, you will be able to return it to us for a refund as long as the item is intact and in it's original packaging.

Please note that we do not accept returns on perishable good. Once it is shipped out, perishable products are considered used and cannot be returned. If you ordered a non-perishable item, and the item is defective, damaged or you received the wrong item, please notify us so that we can issue a replacement or refund.

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🛡️ 100% Satisfaction Guarantee

Since Flipcrêpes first opened at a restaurant in 2009, some of our top missions was to deliver a great customer experience, products and customer service. Today, Flipcrêpes is exclusively online, and we are still driven by that same passion and still focus on offering the best customer service we possibly can.

Feel free to email me directly or fill out our Contact Form

Sincerely,

antoine@flipcrêpes.com

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🛡️ 100% Satisfaction Guarantee

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