What are the shipping cost and options
We have a variety of shipping options available, with prices varying based on how quickly you need your order to arrive.
Before completing your order, you'll always be able to select a delivery option and see how much it will cost.
Also, orders of $45 or more are eligible for free shipping.
For additional information on shipping options and cost, please read our Shipping page
Does Flipcrepes.com ship to international destinations?
Yes, we ship Worldwide. We are a US based business, and all of our shipments depart for our US warehouses. Keep in mind that when ordering from abroad, there may additional custom taxes to pay, which you (customer) are responsible for.
For additional information on International Shipping, please read our Shipping page
How can I track my order?
Once your order is processed and ready to ship, we will email you your tracking number. You can click on that number and it will take you to the carrier's website and will give you an up to date status. You should also receive delivery status update from us.
You can also log in your account
What is I am not home when the carrier delivers my order?
If you're not home when your item is delivered, usually your mailman or shipping carrier should leave the package by your door. It is possible that they also leave a card requesting a re-delivery time or directing you to where you may pick up your order.
Is it safe to shop online on Flipcrepes.com?
Yes. Flipcrepes.com is powered by Shopify which is one of the most trusted and secured e-commerce platform in the world. You use 256-bit Secure Sockets Layer (SSL) encryption so your details are secured. You can read more about how we keep the Flipcrepes.com secure on our Online Security
What does Flipcrêpes do with my personal data?
Flipcrepes.com will NEVER, EVER sell your personal information to a third party. We only use your information for internal marketing purposes, such as sending you email offers when you sign up for emails or requesting you to submit a review of our products or services through a third-party supplier.
To learn more, please read our complete Terms & Conditions Cookie Policy
What is Flipcrepes.com Privacy & Cookie Policy?
Our Privacy Policy is too lengthy to post here, but we have a Privacy policy page that explains how we may use your personal data and what we do to keep it safe. Visit our Privacy page here
How do I join the loyalty program?
Simply create an account to join the program. Once you're registered, you're free to participate in any of the activities we've planned for you to gain points.
How do I get the $5 Off reward in my cart after I created an account?
After you Created an account Reward Dashboard
How do I earn points?
On Flipcrepes.com, there are many ways to earn points first you get an instant 5off just for creating account us complete your profile and rewards automatically on birthday also more participate write reviews or share importantly simply by shopping every dollar spend="1" point learn all about maximize earning our reward page
How do I redeem my Points?
To redeem points at check out, first ensure that you are logged in with the same email address used when you created your account with us. Then, go to the Flipcrepes.com Reward Dashboard
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What payment options are available on Flipcrepes.com
We offer a variety of payment alternatives to accommodate the needs of all online buyers.
You can pay with debit or credit card. Major credit card companies like Visa, MasterCard, and American Express are all accepted.
You can also pay with Apple Pay, PayPal or Amazon Pay.
Will Flipcrêpes add sales tax to my order?
In some states, we are compelled by law to collect state sales tax. We collect sales tax in areas where we are required by law to do so. Taxes are computed based on the items ordered and the shipping destination.
You will be charged the taxes that appear in your order upon checkout.
You will not be charged tax if your state is exempt. In some states, shipping fees are taxed as well.
How can I cancel my order?
If you need to modify or cancel your order, please contact Flipcrêpes Customer Support as soon as possible. If the product has not been shipped yet, we will be able to refund the order.
If your product has already been shipped by the time you contact us, you will be able to return it to us for a refund as long as the item is intact and in it's original packaging.
Please note that we do not accept returns on perishable good. Once it is shipped out, perishable products are considered used and cannot be returned. If you ordered a non-perishable item, and the item is defective, damaged or you received the wrong item, please notify us so that we can issue a replacement or refund.
🛡️ 100% Satisfaction Guarantee
Since Flipcrêpes first opened at a restaurant in 2009, some of our top missions was to deliver a great customer experience, products and customer service. Today, Flipcrêpes is exclusively online, and we are still driven by that same passion and still focus on offering the best customer service we possibly can.
Feel free to email me directly or fill out our Contact Form
Sincerely,
antoine@flipcrêpes.com
