What is your return policy? If you aren't completely satisfied with your purchase, we accept returns within 30 days of date of purchase. Returned items must be unused in their original packaging, and will be inspected upon reception before we can process the refund or exchange. Returns accompanied by a gift receipt will be refunded in the form of a FliPcrêpes Gift Card. Unfortunately, returns and exchanges without proof of purchase will not be accepted. How can I return merchandise? Our goal is to ensure your complete satisfaction. If you are dissatisfied with your purchase, you can return it back to us within days of the purchase date. Claims for missing items or items damaged in transit must be received within 7 business days of receipt of merchandise. Returns may be subject to a 15% restocking fee. If you want to exchange for a different item, you will need to return the item and place a new order. STEP 1: REQUEST RMA NUMBER Enter your order number and email address. Follow the instructions and select the items you want to return. Once your request is approved, you will get a confirmation email with shipping guidelines. STEP 2: PACK THE ITEMS Place your item in the original packaging and/or sturdy box and secure. The return must be properly packaged to protect against damage in transit. The RMA # must be clearly written on the shipment. STEP 3: SHIP THE ITEMS You are responsible for the shipping charges to return the item to us. Any damage or shipping stickers applied to the original packaging during shipping will affect the return and can result in higher restocking charges on that item. If you need to return an product, the first thing you need to do is fill-out the return form Here and we will provide you with a RMA # number and instructions to return the product(s). How long does it take for me to get a refund? Once your return is received and inspected, we will process the refund which can take anywhere from 5-10 business days. The refund may not show up on your credit card billing statement for up to 2 billing cycles. If I am returning an item purchased with FliP Reward credits or a Gift Card, how does refund work? Orders with FliP Rewards or Gift Cards as payment will be refunded back to Rewards Account or Gift Card for your convenience. Share a Review & Get a 7% OFF Discount Help pass the word around, share a review on social media and receive a 7% off coupon code. Share a Review Now.