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Privacy Policy

PRIVACY POLICY

Flip Brands, LLC (“Flipcrêpes”), respects the privacy of its customers and other users of its website located at www.Flipcrepes.com, including any subdomains of such website (collectively the “Site”).  This Privacy Policy explains how Flipcrêpes collects the personal information of the users of the Site (collectively, “Users”), how Flipcrêpes handles and protects that information, and what Users can do to help protect that information.  

 

Flipcrêpes may change this Privacy Policy from time to time to accurately reflect how Flipcrêpes gathers and manages User information. If we do this, we will post the changes to this Privacy Policy on this page and will indicate the date these terms were last revised. If we make any material changes to this Privacy Policy, we will notify Users by email and/or by means of a prominent notice on the Site. You should review this policy periodically, and especially before you provide any Personal Information. Any changes will become effective when posted. Your continued use of the Site after we post any modifications to the Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

By using the Site, you agree to the collection and use of information in accordance with this Privacy Policy.

 

Collection of Information

When you engage in certain activities on this Site, such as registering an account with the Site, ordering a product, returning an order, inquiring about our products, contacting customer service, signing up for email updates or other promotional materials, submitting content and/or posting content in any public areas of the Site, entering a contest or sweepstakes, subscribing to our blog, participating in a marketing survey, promotion or event, or sending us feedback, we may ask you to provide certain information about yourself, which may include personally identifiable information such as your name, e-mail address, address, and mobile phone number (collectively “Personal Information”). By voluntarily providing us with your Personal Information, you are consenting to our use of it in accordance with this Privacy Policy.  You may email Flipcrêpes at info@Flipcrepes.com to find out what Personal Information about you has been collected, and to request changes to the Personal Information.

We use a third party payment processor to process payments made to us.  In connection with the processing of such payments, we do not retain any financial information such as credit card numbers.  Rather, all such financial information, together with any Personal Information that you provide in the order process, is provided directly to our third party processor, Shopify. The third party processor’s use of your financial information and any other Personal Information that you provide to them in the order process, is governed by Shopify’s privacy policy which may be viewed at https://www.shopify.com/legal/privacy.

In addition, the Site automatically collects anonymous information about Users. For example, the Site automatically gathers a User’s Internet Protocol address, which Internet Service Provider the User utilizes, statistics about how Users navigate through and use the Site, and information gathered through the use of “cookies.”  A “cookie” is a piece of data stored on the User’s computer tied to information about the User.  Flipcrêpes uses cookies and the other anonymous information to understand how Users choose the Site, and to know when Users have accessed the Site from a paid advertiser, an affiliate website, or a strategic partner website. Flipcrêpes also compiles statistics that track the usage of the Site.  These statistics are used for internal purposes only and contain no Personal Information.

Solely for the purposes of confirming valid traffic from certain pay-per-click search engines, IP addresses for such Users may be monitored and may be compared to the records of that search engine.

 

How Flipcrêpes Responds to Do Not Track Signals

At this time the Site does not recognize automated browser signals regarding tracking mechanisms, which may include “do not track” instructions.  However, you can change your privacy preferences regarding the use of cookies and similar technologies through your browser.  You may set your browser to accept all cookies, block certain cookies, require your consent before a cookie is placed in your browser, or block all cookies.  Blocking all cookies may affect your online experience and may prevent you from using all of the features of the Site.  Please consult the “Help” section of your browser for more information.

 

How Flipcrêpes Protects and Uses Personal Information

Flipcrêpes works to protect the security of Personal Information during transmission by using Secure Sockets Layer (SSL) software, which encrypts the information that is transmitted on the Site. Flipcrêpes uses the Personal Information of a User to market its products, collect and process orders for its products, and to respond to customer service or support questions. Flipcrêpes may employ companies and individuals to perform functions on Flipcrêpes’s behalf. Examples may include providing marketing assistance, performing statistical analysis, providing customer service and processing orders and payments. These companies and individuals will have access to the Personal Information only as necessary to perform their functions, and may not access or use it for any other purpose.  If you are a California resident, California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your Personal Information by Flipcrêpes to third parties for the third parties’ direct marketing purposes.  To make such a request, please send an email to info@Flipcrepes.com.

Flipcrêpes has appropriate security measures in place within its database and physical facilities to protect against the loss, misuse, or alteration of information that has been collected on the Site. These measures include limiting the number of people who have physical access to Flipcrêpes’s database servers, as well as electronic security systems and password protections which guard against unauthorized access. However, please be aware that no method of transmission over the internet, or method of electronic storage is 100% secure and we are unable to guarantee the absolute security of the Personal Information we have collected from you.

Flipcrêpes may occasionally use a User’s Personal Information to provide customer service to the User, such as communicating with Users about their accounts and/or orders.

Flipcrêpes may also use a User’s Personal Information to notify the User of Flipcrêpes’s products and special offers via periodic mailings or e-mail updates. Users may opt-out of these communications by emailing Flipcrêpes at info@Flipcrepes.com with “UNSUBSCRIBE” in the subject line. 

We may share Personal Information with our service providers, including those who assist us with marketing, and with other trusted parties whom we believe offer products or services that may be of interest to you.

Flipcrêpes will not sell Personal Information of any User. However, in the event Flipcrêpes goes through a business transition, such as a merger or an acquisition of its equity interests or assets, the Personal Information of Flipcrêpes’s Users will, in most instances, be part of the assets transferred.

 

Direct Mailings and Your Mailing Address

Our site uses a third-party service to match browser cookies to your mailing address. We then use another company to send special offers through the mail on our behalf. Our company never receives or stores any of this information and our third parties do not provide or sell this information to any other company or service.

To opt-out of our direct mail, you may send us an email at hello@Flipcrêpes.com. We will honor those requests, but please understand that it may take up to 2 weeks for such mailings to cease.

 

Third Party Websites

Flipcrêpes may maintain links to other websites on the Site, including social media sites. If a User chooses to visit other websites from the Site, Flipcrêpes will not be responsible for the privacy practices or content of those other websites. 

 

Testimonials

Flipcrêpes may post customer testimonials on the Site.  Flipcrêpes will obtain the prior consent of the customer prior to posting any testimonial that contains that customer’s name or other Personal Information

 

Children’s Online Privacy

The Children’s Online Privacy Protection Act of 1998 (“COPPA”) imposes restrictions on commercial websites, including ours.  It is our policy to be compliant with the requirements of COPPA and not to solicit or collect Personal Information from children under age 13 (“Child”) without parent or guardian consent.  If you are a parent or guardian and you learn that your Child has provided us with Personal Information, please contact us. If we discover that a Child under 13 has provided us with Personal Information, we will delete such information from our servers.

 

Legal Compliance

Although Flipcrêpes makes every effort to preserve User privacy, Flipcrêpes may need to disclose or provide access to Personal Information if Flipcrêpes has a good faith belief that such action is necessary to comply with the law, such as in connection with a judicial proceeding, court order or legal process. 

 

Contact Information 

Users that have any questions or suggestions regarding this Privacy Policy should contact Flipcrêpes by email at info@flipcrepescom.